Does life ever get back to "normal"?

I just about ripped someone's head off yesterday.  Between not having internet (even though we've had people out to install it three times - today will be the fourth (and hopefully last) time), being billed for the wrong procedure for my January surgery, not hearing from the fertility clinic, and dealing with everything that comes with moving, I'm running out of patience.

So yesterday, I called Kaiser billing and was told (by a customer service representative, NOT a medical professional) that if I had fibroids removed, I definitely had a laparoscopy.  I wanted to reach through the phone and shake the guy and shout, "you know there's a natural opening to the uterus right?  It isn't necessary to cut through my abdomen to get there!  I had the exact same procedure in October, and I wasn't billed for a laparoscopy then!"  But I refrained, and just repeated that I did not, in fact, have a laparoscopy, and I knew I didn't have one by the simple fact that there was no incision.  OMG.  This is getting ridiculous.

I called the fertility clinic again yesterday, and talked to a different person.  Instead of being snippy, this person transferred me to the case manager, who basically said that no one had even tried to get the doctor's notes so they could call me.  I wonder what would have happened if I hadn't kept pushing - my file would have languished in limbo forever?  It's not like I'm not offering to pay them thousands and thousands of dollars for their help.  I don't get it.  Supposedly, she was going to email me yesterday afternoon or tomorrow morning.  It's still early this morning, but I haven't received anything.